BUREAU OF OPERATIONS AND REVENUE
WELCOME
WHAT’S NEW
Tax Forms and Licenses Online
The Tax and Enforcement Office is now providing many of the tax and license application forms online for immediate download. Included is the Business Privilege and Mercantile Tax Return. Each is provided in popular Adobe Acrobat PDF format.
About the Bureau of Operations and Revenue
The Bureau of Operations and Revenue consists of five units: The Director’s Office, Central Support Services, Billing, Collections and Tax and Enforcement. These units are identified by separate budgetary accounts to better identify functions and costs.
The Director’s Office plans, organizes, and directs the activities of the Bureau and is responsible for the preparation of the Bureau’s budget, compilation and analysis of statistical data relative to collection performance and rate increases, and the handling of citizen complaints.
The activities of the Mayor’s Office for Labor Relations also fall under this cost center. This office administers the City’s benefits programs and conducts labor management meetings with the American Federations of State, County and Municipal Employees (AFSCME) Local 521, the Fraternal Order of Police (FOP) Capital City Lodge #12, and the International Association of Firefighters (IAFF) Local 428. The Office administers the collective bargaining agreements and assists management staff in presenting their cases at grievance and arbitration hearings. The Deputy Business Administrator hears second step AFSCME grievances, serves as the Chief Negotiator for all contract negotiations, and works in conjunction with the Law Bureau to represent the City at PA Human Relations Commission and PA Labor Relations Board hearing.
The Central Support Services Unit maintains the mailroom and the duplication center, manages office supplies, oversees copier maintenance and handles office equipment service contracts. These services are provided to all departments within the City government. This unit is also responsible for maintaining and manning the City of Harrisburg archives facility which houses records and memorabilia of historical significance.
The Billing and Collection Unit is responsible for the billing and collection of utility payments and city and school district real estate taxes. City utility services are provided to city residents and commercial users as well as to six outlying municipalities including Susquehanna Township, Lower Paxton Township, Swatara Township, Penbrook Borough, Steelton Borough and Paxtang Borough. Customer Service Representatives provide billing information and establish payment schedules for those who fall behind in their utility payments. In cases where a chronic delinquency exists, procedures for water service termination are initiated to motivate property owners to pay their utility bills on a timely basis. When these collection efforts fail, this unit also initiates legal action against the debtor.
The Tax and Enforcement Office bills and collects mercantile and business privilege taxes and various license fees for the City and for the Harrisburg School District. This unit administers the dog licensing program, issues and serves warrants to collect past-due mercantile taxes and also manages all activities associated with the City’s security and fire alarm program. An auditing program, implemented in 1992, allows this office to conduct thorough investigations of the taxable receipts of area businesses.
Contact the Bureau of Operations and Revenue
The Bureau of Operations and Revenue may be contacted as follows:
Bureau of Operations and Revenue
City of Harrisburg
City Government Center
10 North Second Street, Suite 305
Harrisburg, PA 17101
Phone
717.255.6514
Fax
717.255.6509